We really hope to see your smile, we are also committed to providing you with the best online shopping experience, but if you are not satisfied with the goods received, we are always here to help, try our best to make your face a smile appeared.
No receipt of goods
On the way to delivery
- The goods are seized by the customs: the buyer is responsible for customs clearance. Therefore, once detained, you should contact the customs to process the parcel. Please feel free to contact us if you need any documentation clearance (like invoices, etc.).
- The delivery status has been stagnant for a long time: If the parcel status is stagnant for a long time, we sincerely recommend that you contact your local DHL/UPS/FEDEX/TNT/USPSto check it out, and we will find out to our shipping agent what happened to your parcel. You can keep in touch with us until the package is delivered successfully.
Delivery is not successful
- If the package is not delivered to you because the address you provided is incomplete, we will not be liable for this loss.
- If the courier company lost the parcel or the logistics did not send the courier to the correct place, we can resend the parcel to you or refund the full amount of your merchandise.
15 days no reason to return / refund
If you want to return the goods without any quality problems after receiving the goods, please contact us within 15 days, and send us an email before sending the goods, tell us your order number, so that we can provide you with the return address. The freight for returning the goods shall be borne by you.
Return/Refund of quality issues
We sincerely recommend that you check the product immediately after receiving the product and check the color, size and model of the product for errors. Check that the product is intact. If you have any quality issues with the item you received, please send an email with your order number. Such as: color error, size error, model error, etc. It would be more convincing if you attach a picture of the box containing the shipping information and a picture of the item you received. We will check the status of the item after receiving your email and provide you with some solutions.
- Any goods that do not match the original status
- Damage or loss of parts of the goods due to our reasons
- Goods returned more than 15 days after receipt
When can I receive my refund?
After we receive and check your return, we will send you an email notifying you that we have received your returned item and we will also notify you to approve or reject the refund.
Refunds will be sent back via your original payment method, please note that it may take up to 10 business days for your financial institution to process funds back to your account.
- If you want to return within 15 days, please keep the original condition of the item, and the items that have been used or washed cannot be returned. (All returned items should be sent in their original condition and package.Products must be unwashed, conditioning, installed, colored or bleached)
- You must send us an email before we can return our merchandise. We do not accept shipments directly.
- Products purchased during the promotion and during the price reduction period are not refundable.
- The shipping cost of the return is borne by you, or we can deduct the return shipping cost directly from your refund.
- If your goods are worth more than £60 or $75, you should consider using a traceable shipping service or purchasing transportation insurance, as we do not guarantee that you will receive your returned merchandise.The goods are your responsibility until they arrive at us, please make sure they are safely packed to avoid damage on the way.