We really hope to see your smile, we are also committed to providing you with the best online shopping experience, but if you are not satisfied with the goods received, we are always here to help, try our best to make your face a smile appeared.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Note: No matter what reason you need to return your order, we don’t charge any return handling fee.
Return/Refund of quality issues
We sincerely recommend that you check the product immediately after receiving the product and check the color, size and model of the product for errors. Check that the product is intact. If you have any quality issues with the item you received, please send an email with your order number. Such as: color error, size error, model error, etc. It would be more convincing if you attach a picture of the box containing the shipping information and a picture of the item you received. We will check the status of the item after receiving your email. If it is our responsibility indeed, we will bear the return shipping cost. If you are in US, we can send a USPS return label to you. If you are from others country, please return it by your local shipping company. And send a picture of your invoice. We can pay the return shipping cost for you.
Return/Refund of dislike/unsuited
We sincerely recommend that you try the product when it is in new condition. If you don’t like it or the product is not suit you, we can accept return. Because it is not our responsibility, we can’t afford return shipping cost. You can ship it back by any shipping company. Please make sure that we can get it safely.
Return of change length/style
If you change your mind after you get your product and want to change it, we can accept return when your order is in new condition. It is your personal reason so we can’t afford return shipping cost. You can ship it back by any shipping company. We can ship a new product to you after we check the returned package.
The product is in new condition, not be used and does not affect the second sell.
Any goods that do not match the original status
Damage or loss of parts of the goods due to our reasons
Goods returned more than 30 days after receipt
When can I receive my refund?
After we receive and check your return, we will send you an email notifying you that we have received your returned item and we will also notify you to approve or reject the refund.
Refunds will be sent back via your original payment method, please note that it may take up to 10 business days for your financial institution to process funds back to your account.
No receipt of goods/ On the way to delivery
Delivery is not successful
30 days no reason to return / refund
If you want to return the goods without any quality problems after receiving the goods, please contact us within 30 days, and send us an email before sending the goods, tell us your order number, so that we can provide you with the return address. The freight for returning the goods shall be borne by you.
Last Updated Date: Oct 20th, 2022